GenConneXTM Direct Warranty GenConneXTM products are warranted for 3 years or 1000hrs hours, whichever comes first from defects in material and workmanship for its intended use.  The Warranty starts from your shipment arrival date from us or one of our approved resellers, and is non-transferable except when buying for the U.S. Government.  We reserves the right to deny warranty claims when, in our sole but reasonable determination, conclude that the cause of the primary failure was due to missus and neglect (including but not limited to flood, sand & debris filled, impact with vehicle or heavy object, etc).  This warranty is applicable only to the items purchased.  We disclaims any responsibility for loss of time or use of the product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of this written limited warranty.  We will either repair or replace with like-kind unit, or issue a refund based on the pro-rata remaining term of the warranty period, within 30 days of receipt of the unit or goods.  We will pay shipping costs within the continental 48 states to and back from our repair facility if you call first to get a pre-paid shipping label sent to you by us.  This warranty and return policy is subject to revision. Please print this page out at time of purchase and keep a copy for your records. GenConneXTM Direct ATTN: RETURNS 35 Pond Park Road  Unit 11 Hingham, MA 02043 14 day Returns to: GenConneXTM Direct ATTN: WARRANTY DEPO RMA#___________ 35 Pond Park Road  Unit 11 Hingham, MA 02043 Warranty Returns to:
PLEASE CALL OR EMAIL US FIRST
1-800-341-0792
Rev 2.00 8/1/2015
To return an item within the first 14 days from delivery, please make sure that:  Because these items are considered electrical devices, all non-Warranty related returns will be subject to a 15% testing and restocking fee. 	1.	Item must be in new condition. 	2.	Item must have original packaging and all accessories. 	3.	Items must be returned with a trackable shipping service. 	4.	Return shipping paid for by buyer (please insure your package!) STEP 2: Returns made within the first 14 days of receipt of goods STEP 1: Please call us at 800-341-0792 with your return information  STEP 3: Return or refund Returns are not accepted for damaged, incomplete or mishandled goods GenConneXTM  will either repair or replace with like-kind unit, or issue a refund based on the pro-rata remaining term of the warranty period, within 30 days of receipt of the unit or goods. Warranty returns Returns made within the first 14 days of receipt of goods GenConneXTM will refund your purchase amount, minus a 15% re-stocking fee, within 20 days (inspection and testing time) of receipt of item.  Refunds will be made by crediting back funds to the name that appears on the original credit or debt card, or by check for items purchased by check. Our goal is and provide the best possible service and help you with any issue you might have
Shipping Rates Apply To 48 lower US States Only
z2012-2017
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