Genconnex ®  Warranty Genconnex y    products   are   warranted   for   3   years   or   1000   hours,   whichever comes   first   from   defects   in   material   and   workmanship   for   its   intended   use.     The   Warranty   starts   from   your   shipment   arrival   date   from   us   or   one   of   our approved   resellers,   and   is   transferable   to   subsequent   purchasers   only   in California.      We   reserve   the   right   to   deny   warranty   claims   when,   in   our   sole but   reasonable   determination,   we   conclude   that   the   cause   of   the   primary failure   was   due   to   misuse   and   neglect   (including   but   not   limited   to   flood, sand    and    debris    filled,    impact    with    vehicle    or    heavy    object,    etc).       This warranty is applicable only to the items purchased. We    disclaim    any    responsibility    for    loss    of    time    or    use    of    the    product, transportation,   commercial   loss,   or   any   other   incidental   or   consequential damage.   Any   implied   warranties   are   limited   to   the   duration   of   this   written limited   warranty.       We   will   either   repair   or   replace   with   like-kind   unit,   or   issue a   refund   based   on   the   pro-rata   remaining   term   of   the   warranty   period,   within 30   days   of   receipt   of   the   unit   or   goods.      We   will   pay   shipping   costs   within   the continental   48   states   to   and   back   from   our   repair   facility   if   you   call   first   to   get a pre-paid shipping label sent to you by us. This warranty and return policy is subject to revision. Please print this page out at time of purchase and keep a copy for your records.  Please note we do not offer a 3rd party warranty for any product we do not manufacture or modify. Product Returns (for non-warranty items) Step   1:   You   must   contact   us   first   within   14   days   of your receipt of goods Call   us   at   1-800-341-0792    or   email   us   at   support@genconnex.net    for   an authorization. Please    note:    transfer    switches    and    generator    start    modules    cannot    be returned as they contain electronics that cannot be inspected. Please   note:   all   returns   will   be   subject   to   a   15%   testing,   re-packaging   and restocking fee. Step    2:    Return    your    item    -    returns    not    accepted    for damaged, incomplete or mishandled goods. 1 . I tem must be in new condition. 2 . items must be returned to us within 30 days. 3 . Item    must    have    original    packaging    and    all    accessories    including manuals. 4 . Items   must   not   contain   any   fluids   or   have   been   used   or   installed   in any way 5 . Return shipping paid for by buyer (please insure your package!) Step 3: We will issue a refund to your credit card. Genconnex y    will   refund   your   purchase   amount,   minus   a   15%   testing,   re- packaging   and   restocking   fee,   within   10   days   (inspection   and   testing   time) after   our   receipt   back   of   the   item.      Refunds   will   only   be   made   by   crediting back funds to the original credit or debit card used. Product Service We   offer   out-of-warranty   repair   service   for   any   generators   we   modify   or manufacture   at   our   main   factory   provided   parts   are   still   available   from   the original OEM.  Please call for details, or email us at support@genconnex.net

PLEASE CALL OR EMAIL US FIRST

1-800-341-0792

support@genconnex.net

Rev 3.00 3/17/2021