Warranty Genconnex ®    products   are   warranted   for   3   years   or   1000   hours,   whichever comes   first   from   defects   in   material   and   workmanship   for   its   intended   use.     The   Warranty   starts   from   your   shipment   arrival   date   from   us   or   one   of   our approved   resellers,   and   is   transferable   to   subsequent   purchasers   only   in California.      We   reserve   the   right   to   deny   warranty   claims   when,   in   our   sole but   reasonable   determination,   we   conclude   that   the   cause   of   the   primary failure   was   due   to   misuse   and   neglect   (including   but   not   limited   to   flood, sand    and    debris    filled,    impact    with    vehicle    or    heavy    object,    etc).       This warranty is applicable only to the items purchased. We    disclaim    any    responsibility    for    loss    of    time    or    use    of    the    product, transportation,   commercial   loss,   or   any   other   incidental   or   consequential damage.   Any   implied   warranties   are   limited   to   the   duration   of   this   written limited   warranty.       We   will   either   repair   or   replace   with   like-kind   unit,   or   issue a   refund   based   on   the   pro-rata   remaining   term   of   the   warranty   period,   within 30   days   of   receipt   of   the   unit   or   goods.      We   will   pay   shipping   costs   within   the continental   48   states   to   and   back   from   our   repair   facility   if   you   call   first   to   get a pre-paid shipping label sent to you by us. This warranty and return policy is subject to revision. Please print this page out at time of purchase and keep a copy for your records.  Please note we do not offer a 3rd party warranty for any product we do not manufacture or modify. Product Returns (for non-warranty items) PLEASE   NOTE:   Transfer   switches   and GSCM-mini’s are not returnable. Step   1:   You   must   contact   us   first   within   14   days   of your receipt of goods Call   us   at   1-800-341-0792    or   email   us   at   support@genconnex.net    for   an authorization. Please    note:    transfer    switches    and    generator    start    modules    cannot    be returned as they contain electronics that cannot be inspected. Please   note:   all   returns   will   be   subject   to   a   15%   testing,   re-packaging   and restocking fee. Step    2:    Return    your    item    -    returns    not    accepted    for damaged, incomplete or mishandled goods. 1 . I tem must be in new condition. 2 . items must be returned to us within 30 days. 3 . Item    must    have    original    packaging    and    all    accessories    including manuals. 4 . Items   must   not   contain   any   fluids   or   have   been   used   or   installed   in any way 5 . Return shipping paid for by buyer (please insure your package!) Step 3: We will issue a refund to your credit card. Genconnex ®    will   refund   your   purchase   amount,   minus   a   15%   testing,   re- packaging   and   restocking   fee,   within   10   days   (inspection   and   testing   time) after   our   receipt   back   of   the   item.      Refunds   will   only   be   made   by   crediting back funds to the original credit or debit card used. Product Service We   offer   out-of-warranty   repair   service   for   any   generators   we   modify   or manufacture   at   our   main   factory   provided   parts   are   still   available   from   the original OEM.  Please call for details, or email us at support@genconnex.net

Genconnex ®  Direct ATTN: RETURNS 35 Pond Park Road Unit 11 Hingham, MA 02043

14 day Returns to:

Rev 3.02 8/5/2023

PLEASE EMAIL US FIRST

support@genconnex.net

FREE RETURN SHIPPING WITHIN 48 STATES

PAYMENT and PROCESSING: You can either pay by phone or a send check or money order with your unit to our manufacturing facility.  Please call or send us an email to let us know the tracking information and return address.  Return shipping is free throughout the continental 48 state.  Please insure your unit when sent with UPS or FEDEX Genconnex y  - Mod Depo 35 Pond Park, Unit 11 Hingham, MA 02043 1-800-341-0792 SHIPPING NOTE:  ALL UNITS SHIPPED BACK TO US MUST, BY LAW AND FOR SAFETY, HAVE ALL THE FUEL DRAINED FROM THE TANK AND FLOAT (see manual for float drain, or turn gasoline off and run unit until it stops). Shipping cost to our factory in Massachusetts to be paid by customer. NOTES: This conversion is not yet CARB certified for use in California.  Unit must be in good working order before sending in for conversion.  WE WARRANTY OUR CONVERSION FOR UP TO 2 YEARS OR 1000HRS.  We reserve the right to send-back units that do not qualify for our conversion due to prior damage, alterations, missing parts or other, but will provide a full refund minus the cost of return shipping and handling. We will ship your unit back to you in approximately 2 weeks or less.  Returns not accepted on conversion installations but all of our conversion are fully reversible.  Please ask for your removed parts at time of order and we would be glad to include them with your unit.

Gas and Oil must be removed before shipping

Genconnex Direct

shipping instructions