Genconnex
®
Warranty
Genconnex
®
products
are
warranted
for
3
years
or
1000
hours,
whichever
comes
first
from
defects
in
material
and
workmanship
for
its
intended
use.
The
Warranty
starts
from
your
shipment
arrival
date
from
us
or
one
of
our
approved
resellers,
and
is
transferable
to
subsequent
purchasers
only
in
California.
We
reserve
the
right
to
deny
warranty
claims
when,
in
our
sole
but
reasonable
determination,
we
conclude
that
the
cause
of
the
primary
failure
was
due
to
misuse
and
neglect
(including
but
not
limited
to
flood,
sand
and
debris
filled,
impact
with
vehicle
or
heavy object, etc). This warranty is applicable only to the items purchased.
We
disclaim
any
responsibility
for
loss
of
time
or
use
of
the
product,
transportation,
commercial
loss,
or
any
other
incidental
or
consequential
damage.
Any
implied
warranties
are
limited
to
the
duration
of
this
written
limited
warranty.
We
will
either
repair
or
replace
with
like-kind
unit,
or
issue
a
refund
based
on
the
pro-rata
remaining
term
of
the
warranty
period,
within
30
days
of
receipt
of
the
unit
or
goods.
We
will
pay
shipping
costs
within
the
continental
48
states
to
and
back
from
our
repair
facility
if
you
call
first
to
get
a
pre-paid
shipping
label
sent
to
you
by
us.
This warranty and return policy is subject to revision. Please print this page out at time of purchase and keep a copy for your
records. Please note we do not offer a 3rd party warranty for any product we do not manufacture or modify.
Product Returns
(for non-warranty items)
Step 1: You must contact us first within 14 days of your receipt of goods
Call us at
1-800-341-0792
or email us at
support@genconnex.net
for an authorization.
Please note: transfer switches and generator start modules cannot be returned as they contain electronics that cannot be inspected.
Please note: all returns will be subject to a 15% testing, re-packaging and restocking fee.
Step 2: Return your item
- returns not accepted for damaged, incomplete or mishandled goods.
1
.
I
tem must be in new condition.
2
.
items must be returned to us within 30 days.
3
.
Item must have original packaging and all accessories including manuals.
4
.
Items must not contain any fluids or have been used or installed in any way
5
.
Return shipping paid for by buyer (please insure your package!)
Step 3: We will issue a refund to your credit card.
Genconnex
®
will
refund
your
purchase
amount,
minus
a
15%
testing,
re-packaging
and
restocking
fee,
within
10
days
(inspection
and
testing
time) after our receipt back of the item. Refunds will only be made by crediting back funds to the original credit or debit card used.
Product Service
We
offer
out-of-warranty
repair
service
for
any
generators
we
modify
or
manufacture
at
our
main
factory
provided
parts
are
still
available
from
the original OEM. Please call for details, or email us at
support@genconnex.net
PLEASE CALL
OR EMAIL US FIRST
1-800-341-0792
Rev 3.00 3/17/2021
Warranty and return policy
Please note we are not a Honda dealer. Honda is a registered trademark of Honda Motor Co.