Warranty Genconnex Direct products are warranted for 3 years or 1000 hours, whichever comes first from defects in material and workmanship for its intended use. The Warranty starts from your shipment arrival date from us or one of our approved resellers, and is transferable to subsequent purchasers only in California. We reserve the right to deny warranty claims when, in our sole but reasonable determination, we conclude that the cause of the primary failure was due to misuse and neglect (including but not limited to flood, sand and debris filled, impact with vehicle or heavy object, etc). This warranty is applicable only to the items purchased. We disclaim any responsibility for loss of time or use of the product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of this written limited warranty. We will either repair or replace with like-kind unit, or issue a refund based on the pro-rata remaining term of the warranty period, within 30 days of receipt of the unit or goods. We will pay shipping costs within the continental 48 states to and back from our repair facility if you call first to get a pre-paid shipping label sent to you by us. This warranty and return policy is subject to revision. Please print this page out at time of purchase and keep a copy for your records. Please note we do not offer a 3rd party warranty for any product we do not manufacture or modify. Product Returns (for non-warranty items) PLEASE NOTE: Transfer switches and GSCM-mini’s are not returnable. Step 1: You must contact us first within 14 days of your receipt of goods Call us at 1-800-341-0792 or email us at support@genconnex.net for an authorization. Please note: transfer switches and generator start modules cannot be returned as they contain electronics that cannot be inspected. Please note: all returns will be subject to a 15% testing, re-packaging and restocking fee. Step 2: Return your item - returns not accepted for damaged, incomplete or mishandled goods. 1 . I tem must be in new condition. 2 . items must be returned to us within 30 days. 3 . Item must have original packaging and all accessories including manuals. 4 . Items must not contain any fluids or have been used or installed in any way 5 . Return shipping paid for by buyer (please insure your package!) Step 3: We will issue a refund to your credit card. Genconnex ® will refund your purchase amount, minus a 15% testing, re- packaging and restocking fee, within 10 days (inspection and testing time) after our receipt back of the item. Refunds will only be made by crediting back funds to the original credit or debit card used. Product Service We offer out-of-warranty repair service for any generators we modify or manufacture at our main factory provided parts are still available from the original OEM. Please call for details, or email us at support@genconnex.net

Genconnex ® Direct ATTN: RETURNS 35 Pond Park Road Unit 11 Hingham, MA 02043

Rev 3.03 11/24/2023

PLEASE EMAIL US FIRST

PAYMENT and PROCESSING: You can either pay by phone or a send check or money order with your unit to our manufacturing facility. Please call or send us an email to let us know the tracking information and return address. Return shipping is free throughout the continental 48 state. Please insure your unit when sent with UPS or FEDEX Genconnex y - Mod Depot 35 Pond Park, Unit 11 Hingham, MA 02043 SHIPPING NOTE: ALL UNITS SHIPPED BACK TO US MUST, BY LAW AND FOR SAFETY, HAVE ALL THE FUEL DRAINED FROM THE TANK AND FLOAT (see manual for float drain, or turn gasoline off and run unit until it stops). Shipping cost to our factory in Massachusetts to be paid by customer. NOTES: This conversion is not yet CARB certified for use in California. Unit must be in good working order before sending in for conversion. WE WARRANTY OUR CONVERSION FOR UP TO 2 YEARS OR 1000HRS. We reserve the right to send-back units that do not qualify for our conversion due to prior damage, alterations, missing parts or other, but will provide a full refund minus the cost of return shipping and handling. We will ship your unit back to you in approximately 2 weeks or less. Returns not accepted on conversion installations but all of our conversion are fully reversible. Please ask for your removed parts at time of order and we would be glad to include them with your unit.

Genconnex Direct

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